Do I need an NDIS plan to access Evedacare services?+
Many Evedacare services can be accessed using eligible NDIS funding, and private care enquiries are also welcome. We'll discuss the service and payment pathway that applies to your situation.
Can I choose how my support is provided?+
Yes. Your goals, routines, culture, communication preferences and choices shape your support. We explain your options and seek your agreement before services begin.
Can my family or support network be involved?+
Yes, whenever you want them involved. We only share information with your consent or where otherwise required by law.
What happens if my needs change?+
Contact us as early as possible. We can review your support arrangements, discuss practical changes and explain any funding or assessment requirements. Adapting support is part of how we work.
How soon can support begin?+
Timing depends on the service, location, availability, funding and information required. We'll be open about expected timeframes and keep you informed at every step.
How do I provide feedback or make a complaint?+
You can speak with any team member or use the contact details on this website. Feedback is taken seriously, handled respectfully and used to improve our services.
